🔥 FAQ – Mas de la Grenouillère 🔥
We open our doors with a smile from 4 p.m. to 8 p.m.! And don't forget to vacate your room by 11 a.m. on the day of departure so we can prepare a new adventure for other travelers. If you have a slight setback and arrive later, just give us a call and we'll make sure your keys are ready on time, as if by magic! 🔑✨
If you need your room before 3 p.m., we recommend booking the night before to ensure it is ready upon your arrival.
Late checkouts are charged at 50% of your room rate until 5 p.m., and 100% after this time. No stress, we adapt to your needs!
Absolutely! You can take advantage of our free Wi-Fi in all rooms to share your holiday exploits and keep the world up to date with your adventures! 📱💻
Yes! Our establishment is non-smoking for everyone's comfort!
But don't worry, you can smoke in peace in our sunny outdoor spaces, perfect for a well-deserved break! ☀️🚭 Please remember to stay away from your neighbors' open windows 😉
We offer a packed lunch service through our caterer, available from 1 p.m. to 3 p.m. by reservation, and in the evening between 7 p.m. and 8 p.m. Fancy something special? We are here to advise you on the best restaurants in the area for your dinners. 😋
Let us make your stay as delicious as it is memorable! 🌟
🥪 Can I store my food at reception?
👉 Unfortunately not 😕
For health, traceability, and insurance reasons, we are not allowed to store personal food, even with the best will in the world (and even if it's homemade goat cheese).
🍴Can I cook or borrow cutlery from the hotel? ?
👨🍳 "Can I cook in the hotel kitchen?"
👉 The answer is... no, sorry! 😅
The hotel kitchen is reserved for our team to prepare breakfasts and meals served on site.
This way, you avoid oil on the walls, overcooked pasta, and fights over the last dishcloth.
🍽️ "Can I ask for cutlery, plates, or a corkscrew?"
👉 We understand the desire to have a peaceful picnic, but we do not lend dishes or utensils.
Why? Always for reasons of hygiene, logistics management and health standards (and because corkscrews mysteriously disappear! 🕵️♂️).
🏨 Arrivals & departures: chill mode ON!
I booked DIRECTLY with you, can I come early?
Of course! If you booked directly with us, you are the local VIP: you can check in before 4 p.m., even if your room is not ready yet. Don't panic, you can relax in the garden or dive into the pool while we get everything ready. A Zen attitude is a gift!
What time do I have to leave the room on the day of departure?
You're asked to vacate the room before 11 a.m., but the party isn't over yet! You can continue to enjoy the garden, the pool, and the sun until 6 p.m. We're not going to throw you out like that, we promise!
On the other hand, if you booked via Booking, Expedia, Smartbox, Airbnb, or other magical platforms...
Then they're the bosses:
• Check-in from 4 p.m. sharp (not a minute before, eh!)
• Check-out before 10 a.m., otherwise the door closes (or almost)
Not us, they set the rules.
🎣 Can I fish around the hotel?
Good news for fishermen at heart (and lovers of peace and quiet by the water): yes, you can fish !
🌊 Right in front of the hotel entrance, the Roubine (our beloved little canal) awaits you.
🐟 You'll find mostly carp there, so get your rods out, prepare your bait, and arm yourself with patience... and mosquito spray 😄
🎣 Peaceful fishing, but responsible fishing: remember to respect the area and the local wildlife.
🚴♂️ Can I park my bike safely?
Absolutely! We have a bike parking specially designed for your two-wheelers, so you can explore with complete peace of mind! 🚴♀️🌟
Come, park, and let us pamper you! 🎉
"Can my dog (or my cat, or even my rabbit!) come with me?"
Good news! We welcome your pets at Mas de la Grenouillère 🐾.
However, to ensure everyone's comfort and peace of mind, a supplement of €12 per night per pet is required. Visit our page Offers & Rates.
A few rules to follow:
• Please inform us of your companion's presence when booking.
• Pets must be kept on a leash in common areas.
• We count on you to ensure the cleanliness and respect of the premises.
Your faithful friend will therefore be welcome to share a stay with you in the heart of nature and horses!
Of course! We have everything you need with small and large towels, as well as soap and shower gel to keep you fresh and fabulous! 🌟
🍽️ Do your rooms have a fridge?
Our rooms are not equipped with fridges and for legal hygiene reasons, we unfortunately cannot store your food in our refrigerators.
However, we can keep your medication cool on request! ❄️
☕🥐 FAQ – Breakfast for an early departure
Do you have to leave early, before 8:30 a.m.? No worries!
A takeaway breakfast is available for €5 per person in addition to the usual breakfast price.
This way, you can enjoy a delicious snack on the road, without stress or hunger pangs!
Don't hesitate to let us know the day before so everything is ready on time.
No worries, we've thought of everything! Our buffet is not only organic and fairtrade, but it also includes options for those with a sweet tooth who avoid gluten.
If you have any specific needs, please let us know when you book, and we'll be happy to prepare some treats adapted to your diet. With us, breakfast is always a pleasure, without ever compromising! 😋✨
I heard a little purr at night... is it the robot lawnmower? 🤖
🤖 Our super robot lawnmower does its job from the morning to keep the garden spotless. So, remember not to leave your towels, sandals, or personal items lying around on the lawn, so they don't make an unexpected trip!
What time does the automatic watering start? 💧
💧 Every evening, when things get quiet, our garden gets a little shower to keep it fresh and looking great. Nature loves it!
Will it ruin my relaxing time?
🌙 Not at all! Watering and mowing are scheduled so they never ruin your vibe. You can enjoy the garden in complete peace.
🍪 Can I give cakes or treats to the horses?
🥕 Short answer: Absolutely not, comrade!
Even if our horses have faces that could melt a packet of carrots, please do not give them treats, cakes, bread, or other sweets, even with the best intentions in the world.
Why?
Because our faithful steeds have a strict diet (no cheat meals, even on Sundays), and certain foods can be dangerous for their health 🐴❌🍩.
Besides, if Everyone gives them a little something "just once", they end up thinking they're in the self-service canteen. And a horse that demands something is like a hungry roommate: it's cute at first, but it quickly becomes... invasive! 😅
So we'll keep the treats for you, and leave our horses with their special chef menu (3-star hay & organic grains) 🌾✨
Thank you for your understanding and... for not turning our horses into diabetic furballs! 😄
🐴 👋 Can I go say hello to the horses in their paddocks?
Oh dear... 🤠 We know, it's tempting to say hello or cuddle our lovely horses in their paddock.
But the answer is a big NO (and the horses thank you 🐎❤️).
🚫 No opening gates, no jumping fences, and especially no impromptu walks in the paddocks without an instructor.
Why? Because:
• Our horses are pros... with sometimes their own little characters 😇😬
• Going in unaccompanied can be dangerous for you and stressful for them
• And because a fence is not a trampoline 😉
👉 To meet our maned companions, go through the team! They will be happy to guide you for a safe meeting.
Thank you for your understanding (and for not playing Indiana Jones with our fences 😄)!
🐴 Can we cancel a lesson or a horseback ride? ?
🟠 "I booked a lesson/hike... but I changed my mind (or the weather 😬), can I cancel?"
👉 Unfortunately, no.
Equestrian activities (lessons, hikes) are fixed-date services, booked in advance and organized for you with love, horses, and instructors.
In accordance with Article L221-28 of the French Consumer Code, no withdrawal is possible for this type of service.
I'm coming to ride horses with you, what's the deal? 🐴😎
No stress, we'll explain everything so your horseback riding adventure is simply BRILLIANT! Whether you're a rookie or a pro, we'll guide you step by step. If it's your first time, start with a lesson to tame the beast in a relaxed and safe way.
🎒 Bonus: you can bring your own boots, chaps, helmet, and vest to be at the top of style and comfort! Otherwise, we also have gear to lend, don't panic.
Don't forget:
💧 A bottle of water to stay fresh,
🦟 A good mosquito repellent (because they also want to try the ride!),
☀️ Sunscreen to avoid the crayfish look.
Look-wise: long pants + closed shoes = the winning combo for galloping in complete safety and comfort.
So, ready for the adventure? We're waiting for you to ride the Camargue with us! 🤠✨
❗ NANR Stay: What's booked... is booked! 😄
You have chosen a NANR stay — in other words:
Non-Cancellable, Non-Modifiable, Non-Refundable.
Don't panic, we'll explain it to you with a smile 🐸✨
👉 By opting for this advantageous package, you have benefited from a very low rate 💚
In exchange, your reservation is definitive: a bit like jumping on a horse... there's no going back 🐴
Why? Because, from the moment you book, our team (and our horses!) get busy preparing a perfect stay for you: accommodations blocked, schedules organized, carrots counted... in short, everything is arranged just for you!
🎯 Summary:
– No change of dates
– No cancellations possible
– No refunds (even in case of rain or love at first sight for another place)
But rest assured, in return, you are guaranteed to have a place in our little corner of paradise 🌿
And believe us: you won't regret having blocked it!
Need advice or clarification before booking a future stay?